Frequently Asked Questions
Where are you located?
We are located at 4124 Chesapeake Square Blvd. 2332. 2 miles east of I-664 Portsmouth Blvd exit. 4 miles west of I-264 Portsmouth Blvd. We are about a 20-30 minute drive from Hampton, Newport News, Norfolk, The Indian River, Greenbrier, and Great Bridge areas. Close to Churchland, Western Branch, North Suffolk, and Deep Creek, and Portsmouth.
How can I make an appointment?
Call us at 757-956-1110 or Request your pet's next vet appointment or prescription refill at your convenience—without having to call the practice by using your pet portal.
Do you accept walk-ins?
We are appointment based to ensure timely service, we do accept walk-ins in some instances. For your best experience please call for availability.
What services do you offer?
Wellness and Illness exams, Outpatient care, Day hospitalization, Referral to specialists, Elective and non-elective Surgical procedures, External and internal parasite prevention and treatment, Full service pharmacy, Laboratory testing, Radiology, Ultrasound, Nutritional consults, Behavior support, Euthanasia and Hospice Care, Vaccinations, Urgent Care, Dentistry, Chronic disease management, Multi-modal pain management, Veterinary care for exotic pets
What types of pets do you treat?
Vital Vet treats a variety of pets including dogs, cats, rabbits, small mammals, ferrets, hedgehogs, avians—including chickens, and most reptiles. We do not treat non-human primates, monkeys, endangered species, venomous snakes, or farm animals.
How do you handle fearful or anxious pets?
We are a Fear Free certified Practice and take extra steps to ensure a calm and stress-free environment for all pets. This includes gentle handling techniques and the use of calming aids when necessary.
What should I expect during a vet visit?
A routine visit typically includes a physical exam looking at your pets skin, coat, eyes, ears, mouth, teeth, nails, muscle tone, body weight, perianal area, listening to heart, lungs, and gut sounds, discussion of your pet’s health history, vaccinations, and any necessary tests.
How can I prepare my pet for a vet visit?
Accustom your pet to their carrier, bring their favorite treats or toys, bring them slightly hungry so our distraction treats are more appealing, and try to keep them calm before the visit. If we have recommended pre-visit medications for stress, please make sure you give them as prescribed.
Payment and Insurance
What payment methods do you accept?
We accept cash, credit/debit, digital payments, CareCredit
Do you offer payment plans?
Yes, we offer flexible payment plans through Vetbilling.
Do you accept pet insurance?
Yes, we work with pet insurance companies, please note most pet insurances are reimbursement based, meaning you get reimbursed from your insurance company after paying for services in full.
Should I get insurance for my pet?
Pet insurance is generally a helpful way to help prepare for unexpected care expenses- what works for each pet and family is different which is why we refer our clients to PawlicyAdvisor as a resource to compare coverage options and rates.
Health and Wellness
What should I bring to my pet’s first appointment?
Please bring any previous medical records, a list of current medications, and any questions or concerns you have about your pet’s health, their favorite toys and treats.
How often should my pet have a wellness exam?
We recommend annual wellness exams for adult pets and more frequent exams for puppies, kittens, and senior pets.
What vaccinations does my pet need?
Vaccination needs vary based on species, age, and lifestyle. We will create a customized vaccination plan for your pet during their visit.
Do you offer telemedicine consultations?
Yes, we offer telemedicine consultations for non-emergency cases. You can schedule a telemedicine appointment through our website or your pet portal.
What are the signs that my pet needs to see a vet?
Common signs include changes in appetite or water intake, lethargy, vomiting, diarrhea, coughing, sneezing, limping, or any other unusual behavior. You know your pet—reach out early and often to save your time, money, and your pets’ comfort.
What is the best diet for my pet?
The best diet depends on your pet's age, breed, and health status. Is AAFCO tested and approved? If you cannot tell, or cannot find out by calling the manufacturer—it may be missing important nutrients. Consult with us to determine the most appropriate diet.
Why is my pet exhibiting destructive behavior?
Destructive behavior can be caused by boredom, anxiety, or health issues. A vet visit can help identify the cause and suggest solutions.
How can I train my pet to be better behaved?
Positive reinforcement training is effective for most pets. Consistency and patience are key. We can provide training resources or refer you to a professional trainer.
How can I take care of my pet’s teeth?
Regular brushing, dental chews, and professional cleanings are essential for maintaining your pet's dental health.
What are the signs of dental problems in pets?
Bad breath, difficulty eating, drooling, and visible tartar or gum inflammation are signs of dental issues.
What are common health issues in senior pets?
Common issues include arthritis, dental disease, kidney disease, and cognitive decline. Regular check-ups can help us manage these conditions.
How can I tell if my pet is in pain?
Signs of pain in pets can be subtle but may include vocalizing, limping, changes in behavior, reduced appetite, and reluctance to move. If you suspect your pet is in pain, use these pain scoring charts as a guide and call us for guidance.